FAQ

Where do I park?

Yes, we are on the cusp of downtown, but don't fret!!   We have lots of FREE options.   All parking in The Warehouse Block, which is where we're located on National Avenue, is SHARED and FREE.  That's right!  There is a lot on either side of our building, across the street, and several spots on the street right in front of the shop!

    Do you sell Gift Certificates?

    Absolutely!  Gift certificates are available in any denomination at the shop.  Can't make it in?  Just give us a call 859-368-9756 and we'll drop it in the mail.  They have no cash value, so if you don't use it all in one visit we will re-issue a gift card with the remaining balance.  Don't worry, no one has trouble using the whole amount!

    Do you deliver?

    Yes, we are happy to help you get your new purchase safely to your home. The fees are as follows:

    • $100- Lexington
    • $125-Nicholasville, Georgetown, Versailles, Richmond, Paris, Midway or Winchester
    • $150-Louisville
    • Elsewhere in Kentucky?-Call for a quote 
    • Out of State?- Handled by third party, but we will handle the logistics.  

    How/When will my order ship?

    How?  Packed in recycled boxes and packing materials whenever possible, your order will ship using best combination of quickest and cheapest from UPS, FED EX, or USPS. Larger items might ship via freight from a variety of carriers, but we will always shop for a great rate. If you prefer a new box and packing materials, please make a note in the comment section when ordering.

    When?  Your order will be processed and shipped as soon as possible.  The goal is to ship all ordered items within 24 hours of payment.  However, like every rule, there are a few exceptions:

    • Items that ship directly from manufacturer will be subject to the manufacturer's shipping schedule.  Typically, orders ship out within 3-5 business days.  We will stay on top of it and keep you informed.
    • Custom ordered pieces will ship as they are completed.  The shipping schedule will vary based on current workload.  Custom pieces are typically shipped within 6-8 weeks.  When an order is placed, we can better estimate shipping time.  

    May I return my purchase?

     Click here to view our Return Policy

    Do you offer On Approval?

    Yes, with most products.  Check out details for our On-Approval.

    What if I have questions about the products or services?

    Just contact us at the shop,     Contact Decorator Warehouse.